Privacy Policy for Ecuador Surf Travel

Ecuador Surf Travel respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the rights you have regarding your personal data.

This Privacy Policy applies to information collected through our website, contact forms, email, WhatsApp, reservations, and other communications related to our surf trips and services.

Who We Are

Ecuador Surf Travel provides guided surf trips and related travel services in Ecuador.

Data Controller: Ecuador Surf Travel
Address: Km. 86 Ruta Spondylus, Ayampe, Ecuador
Email: gabe@ecuadorsurftravel.com
Phone: +593 99 338 7269

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, make a reservation, or communicate with us before or during your trip.

This information may include:

Name
Email address
Phone number
Travel dates and reservation details
Arrival and departure information
Group information
Messages and other information you choose to provide
Payment or transaction information necessary to confirm and manage your reservation

Our website may also automatically collect limited technical information such as your IP address, browser type, device information, referring pages, and information about how visitors interact with the website.

How We Use Your Information

We use personal information only when necessary for legitimate business and travel-related purposes, including to:

Respond to questions and trip inquiries
Prepare quotes and provide information about our services
Process and manage reservations
Coordinate accommodation, transportation, surf guiding, and other services included in your trip
Communicate with you before, during, and after your trip
Process or confirm payments
Maintain business, accounting, and transaction records
Operate, maintain, secure, and improve our website
Prevent fraud, misuse, or security incidents
Comply with applicable legal and regulatory obligations

We do not sell your personal information.

Legal Basis for Processing

Depending on the circumstances, we process personal information because it is necessary to respond to your request, take steps related to a potential reservation, perform our agreement with you, comply with legal obligations, pursue legitimate business interests where permitted by law, or because you have provided your consent.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

Sharing Your Information

We may share limited personal information with third parties when reasonably necessary to provide your trip or operate our business.

These may include:

Accommodation providers
Drivers and transportation providers
Surf guides and other service providers involved in your trip
Payment providers and financial institutions
Website hosting, email, security, and technology providers
Professional advisers when necessary
Government authorities when required by law

We only share information that is reasonably necessary for the relevant purpose.

Payments

Payments may be made through third-party payment services or financial institutions, including PayPal, Zelle, or bank transfer.

These providers process payment information according to their own privacy policies and security practices. Ecuador Surf Travel does not directly store your credit or debit card information.

Cookies and Website Technologies

Our website may use cookies and similar technologies necessary for the website to function properly, improve performance, maintain security, and understand how visitors use the website.

Some pages may also contain content or services provided by third parties, such as YouTube videos, Google reviews, or other embedded services. These third parties may collect technical information or use cookies according to their own privacy policies.

Where required by applicable law, optional cookies or similar technologies will be used only after obtaining the appropriate consent.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services. Ecuador Surf Travel is not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policies of any external service you use.

International Data Transfers

Some of the service providers we use may process or store information outside Ecuador. This may occur, for example, when using international hosting, email, payment, or technology providers.

When personal information is transferred internationally, we take reasonable measures to use providers and mechanisms that provide appropriate protection in accordance with applicable data protection requirements.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, contractual, or dispute-resolution requirements.

General inquiries that do not result in a reservation may be deleted when they are no longer reasonably necessary. Reservation and transaction information may be retained for longer when required for business records or legal obligations.

Your Privacy Rights

Under Ecuador’s Organic Law on Personal Data Protection (Ley Orgánica de Protección de Datos Personales), you may have rights regarding your personal information, including the right to:

Request access to your personal data
Request correction or updating of inaccurate or incomplete information
Request deletion of your personal data when legally applicable
Object to certain processing
Request limitation or suspension of certain processing
Request data portability when applicable
Withdraw consent when processing is based on consent
Receive information about how your personal data is processed
Not be subject to certain decisions based exclusively on automated processing, where applicable

To exercise any of these rights, contact us at gabe@ecuadorsurftravel.com.

We may request reasonable information to verify your identity before responding to a privacy request.

You may also submit a complaint or request to Ecuador’s Superintendencia de Protección de Datos Personales (SPDP) where applicable.

Visitors From Other Countries

If you are located outside Ecuador, additional privacy rights may apply under the laws of your country or region.

Where applicable, including under the European Union’s General Data Protection Regulation (GDPR), you may have additional rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

Children’s Privacy

Our website and services are not specifically directed to children.

If a minor participates in a trip, personal information relating to that minor should be provided by or with the authorization of a parent or legal guardian where required by law.

If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to delete or correct that information.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Automated Decision-Making

Ecuador Surf Travel does not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your privacy rights, contact:

Ecuador Surf Travel
Km. 86 Ruta Spondylus
Ayampe, Ecuador
Email: gabe@ecuadorsurftravel.com
Phone: +593 99 338 7269